Today we are going to be talking about what managers should know about staff communications.

Communication should instil a sense of mutual respect, understanding and support.

When making requests state what you need directly in the shortest amount of words, using “I” in the place of “you”.

If delivering unhappy news, sandwich it by first stating something positive, then the bad news and then another positive.

Remember that your tone of voice, pace of speech, body language and eye contact will determine whether your message is taken as intended.