EAP Assist Services

EAP Assist is Australia’s most trusted Employee Assistance Program provider with over 3000 subscribers supporting more than 2 million employees. We offer packages costing less than $2 per employee per month designed to enhance the emotional, psychological & general wellbeing of all employees throughout Australia & overseas. Our confidential solution focused support provides preventive & proactive interventions for the early detection, identification & resolution of both work place & personal issues that may adversely affect employees’ performance & wellbeing. Issues may include stress, depression, anxiety, burnout, trauma, substance abuse, gambling, financial problems, communication & relationship difficulties, divorce, separation, termination, redundancy & outplacement services. Not only are our extensive range of holistic services significantly better than all other Employee Assistance Program providers our flexible plans are also the most cost effective ensuring that we adhere to our Mission Statement that all Australian workplaces are able to access efficient, effective & affordable Employee Assistance Program Services.

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Employee Assistance Program Services

EAP Assist offers several different Employee Assistance Programs from $40 p/h to suit your company needs

STARTER PLAN

Up to 50 staff

$60 per hour

25 counselling hours annually included
= $1500 +GST

SMALL PLAN

50 to 100 staff

$60 per hour

50 counselling hours annually included
= $3K +GST

MEDIUM PLAN

100 to 250 staff

$50 per hour

100 counselling hours annually included
= $5K +GST

LARGE PLAN

250 to 500 staff

$40 per hour

250 counselling hours annually included
= $10K +GST

CORPORATE PLAN

500+ staff

$20 per employee per annum

250+ counselling hours annually included adjusted as per total employee numbers

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Summary of EAP Services, Benefits & Resources included with each EAP Assist Plan

Each EAP Assist plan includes a range of employee assistance program services designed to support staff wellbeing. As a trusted EAP provider, we deliver confidential counselling, workplace resources, and measurable EAP benefits that help organizations of all sizes maintain productivity and resilience.

	Starter Plan Up to 50 staff	Small Plan 50 – 100 staff	Medium Plan 100 – 250 staff	Large Plan 250 – 500 staff	Corporate Plan 500+ staff
Counselling hours included annually	25 hours	50 hours	100 hours	250 hours	250+ hours
Counselling hours per Employee	3 hours	6 hours	6 hours	6 hours	6 hours
Digital Platforms	✅	✅	✅	✅	✅
Digital Apps	✅	✅	✅	✅	✅
Promotional Material	✅	✅	✅	✅	✅
Manager Assist	✅	✅	✅	✅	✅
Daily Wellness Posts	✅	✅	✅	✅	✅
Critical Incidents	✅	✅	✅	✅	✅
Psychosocial Hazards Reporting	✅	✅	✅	✅	✅
Usage Reporting	✅	✅	✅	✅	✅
EAP Assist App	✅	✅	✅	✅	✅
Workplace Policy Documents	✅	✅	✅	✅	✅
Self Help Resource Library	✅	✅	✅	✅	✅
AI Chatbot Support	✅	✅	✅	✅	✅
Wellbeing Checks	✅	✅	✅	✅	✅
Screening Tools	✅	✅	✅	✅	✅
Post Separation Support	✅	✅	✅	✅	✅
Outplacement Services	✅	✅	✅	✅	✅
Webinars	1	2	3	4	5
Pulse Surveys	1	2	3	4	5
Carry Forward	❌	✅	✅	✅	✅
Immediate Family Members	❌	✅	✅	✅	✅
International Support	❌	✅	✅	✅	✅
Whistle Blower Service	❌	✅	✅	✅	✅
Mediation Service	❌	✅	✅	✅	✅
Employer HR Assist	❌	✅	✅	✅	✅
Employer OHS Assist	❌	✅	✅	✅	✅
Employer Legal Assist	❌	✅	✅	✅	✅
Workplace Surveys	❌	✅	✅	✅	✅
	Select Starter	Select Small	Select Medium	Select Large	Select Corporate

EAP Assist Insights

Low Role Clarity is a Workplace Hazard

When people think about workplace hazards, they often picture physical risks such as slips, trips or heavy machinery. However, psychosocial hazards can be just as damaging to employee wellbeing and organisational performance. One of the most common yet overlooked...

Leadership that creates Psychological Safety

Psychological safety in a team is about creating an environment where open communication thrives, respect is mutual and vulnerability is welcomed. This magical ingredient lets people take risks, share ideas, ask questions, and admit mistakes without being side-eyed or...

Neurodiversity in the Workplace

When it comes to the human brain and nervous system, there is no such thing as "normal." Every person processes information, solves problems, communicates, learns and experiences the world differently. These differences are what make teams innovative, adaptable and...

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Verified Google Reviews

400k+ Organizations across Australia trust EAP Assist services as their employee assistance program provider.

michele d'cruze

2 days ago

EAP Counsellor Roschayne is very professional and so easy to talk to. Time flies so effortlessly. She is so empathetic and a great listener and I’ve really gotten a lot off my chest 👌👌👌💯💯

Silvana Ciufoli

5 days ago

A fantastic service where i can vent, talk about the issues at hand and they are objective, non judgemental and informative.

Sarah powell

2 weeks ago

Kym! A rare gem

Cindy Mitchell

1 month ago

I felt comfortable and was able to open up and speak freely. I was understood.
I will recommend EAP Assist to anyone going through a difficult time in their life.

Indika Samararatne

2 months ago

Nadia Meavers

2 months ago

calojavier Perez

3 months ago

Simply superb!

Wendy Colmer

3 months ago

Compassionate and helpful

Alison Ey

3 months ago

Great counsellor, felt really listened to and very supportive help given

Jessica Shepardson

4 months ago

Alaysha-Kate Claridge

4 months ago

As someone who has used EAP services through multiple workplaces, I can confidently say EAP Assist has been the best experience I’ve had.

I felt genuinely heard, understood, and validated throughout the process. My counsellor took the time to understand my situation with patience and compassion, even when I struggled to explain things in a perfectly chronological or linear way.

The support I received was professional, person-centred, and incredibly valuable during a difficult period. I would highly recommend EAP Assist to anyone seeking compassionate and effective support.
P.S. Kerry is wonderful at what she does. Kerry was incredibly warm and made me feel safe, understood, and supported throughout the process.

Natasha Taylor

5 months ago

I had a really lovely lady Kelly, that didn’t make feel uncomfortable at all. I felt heard and now have some strategies to try help manage my anxiety, stress and trauma.

Laura Jamieson

5 months ago

Wonderful service!
I have had multiple issues at work, and I have spoken with two different counsellors with this service, and both have been just wonderful.
Different methods, both addressing the issue, offering my compassion and validation, and giving me valuable tools to move forward.
I highly recommend these wonderful, knowledgeable and empathetic counsellors.
Thanks again for the help

Missy Holmes

7 months ago

Kerry has been so kind and caring highly recommend

A L

7 months ago

Skilled and compassionate support - always learn something new

Eunice

7 months ago

I am incredibly luck to have found Kerry - she saved my emotional, physical and mental state! After a stressful day at work, amongst toxic people, toxic work load and a toxic organisation, It was absolutely refreshing to be heard, seen and completely understood. I am still smiling, compared to how the first 10 minutes went (I was very angry, upset and mentally run-down). The suggestions, tools, action plan I devised with Kerry enabled me to see with clarity, feel peace, and calm, and KNOW, I will get through this - and be better off across work, life, family, balance. Thanks a mint Kerry, you are more than worth your weight in gold!
I encourage anyone experiencing a stressful work day, work type stress, work place toxicity, to use EAP (try and get Kerry from Queensland) you will definitely be better off.

PS: If you found this review helpful, please click like and don't forget to follow me on google maps. This is my platform to highlight the sublime or not so sublime goods and services available to us public. 🙂

Kate Ithier

7 months ago

karen briggs

8 months ago

Very helpful, professional and kind. I felt heard and understood from some one who knew my profession. Thank you

Mahana Roy

8 months ago

Great service. Punctual and professional 🙂

Graeme Rose

8 months ago

Great service! Just what I needed at the time.

daniel tatlow

8 months ago

Deval Pandya

8 months ago

Raoul Tittel

8 months ago

Given the time we had to work with for our first session the psychologist was great. A good listener, giving relevant and helpful advice. I plan on using the same psycholist again.

May Olivares

10 months ago

Matilda

10 months ago

I had a short therapy session with Georgie, but even in that time I felt completely listened to and supported. She helped me see my situation differently and gave me practical tools I can use day to day. I left the session feeling lighter and more confident. I’m really grateful for the experience.

Lisa Mcgee

11 months ago

Confidential. Very beneficial, with a wealth of aftercare provided (reading, self-help exercises etc)

First time doing over the phone counselling, I got to do it in the comfort of my own home. Definitely the way to go.

Highly recommend,

Thank you Kerry! 😊

Lara

11 months ago

I've always heard positive things about EAP and recommend people to use this service, but I had never used it before. Now that I have used the service, I can definitely say use it if you need it or have access to it. It was a great session, and I'm happy that I made the time to use it and will continue to use my sessions.
Thanks

Alex S

2 years ago

Caz B

2 years ago

Razaele Prendol

2 years ago

Very easy to book an appointment, I feel heard and safe the entire time I was talking to my Counsellor, and after the session I feel like a burden was lifted.

Loulou Hema (Loor)

2 years ago

A great and easy to use service. My councillor Kerry is amazing, patient and very knowledgeable

Bella _henry

2 years ago

Helene Dupre

2 years ago

EAP has been very supportive and I feel like I had 10 sessions in just one phone call. Jenelle my counsellor was amazing and giving me advice about how to deal with my trauma from yesterday she was all ears and understood my feelings. 😉

Sammy Lovejoy

2 years ago

From EAP counselling, I have learnt that I have my own authentic way of living to reflect on and navigate the past, present and future. I have been given the tools to be a brave new, improved version of myself for today and into the future.

Jacqueline M

2 years ago

EAP assist provided supportive service by phone, Mon to Sat, there are always timeslot to book online, my counsellor, Kerry is super professional, supportive which guided me to be open-minded, my mindset start to shift after the resources she provided. The world did not change but my mindset is not the same. I see problem in another way which is now guiding me to another life path.

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