What is an Employee Assistance Program (EAP)
What are the Benefits of an EAP
- Increased performance & productivity
- Reduced absenteeism, conflict & occupational stress
- Improved staff morale, employee retention & recruitment
- Reduced worker’s compensation & other costs
- Improve employee satisfaction
- Enhance employer-employee relationships
With untreated mental health conditions resulting in over 6 million lost working days and 12 million days of reduced productivity every year in Australia EAP Assist can provide professional support to help workers experiencing mental health issues, such as anxiety or depression, to stay at or return to work, benefiting both the worker and the business.
Why should an employer choose EAP Assist
In respect to quality of service EAP Assist is a full service model providing immediate on-demand telephone & online counselling when it is required by experienced, qualified counsellors.
In respect to costs we charge a significantly lower hourly rate than all other EAP providers, with our rate being between $40-$60 per hour, and all other providers charging between $200-$300 per hour for similar services. Furthermore, we have no registration, management or any other such fees.
Our costs are kept to a minimum due to our extremely efficient business model & ethical profit margins ensuring that we adhere to our Mission Statement that all employees should be able to access EAP services.
How does EAP Assist work
2. The company is then immediately provided with a dedicated Helpline Number & counsellor as well as promotional material, including Information Flyers, Staff Wellness Cards & Wellness Posters.
4. The counsellor will respond by discussing the issues of concern & provide immediate confidential support & advice as well as utilize, Digital Programs, Wellness Apps, Assessments, Screening Tools, Treatment Videos, Wellness Videos, Wellness Facts, Psychotherapy & Counselling Workbook, Wellness Quiz, Mental Health Webinars, Treatment Workbooks & other Resources where appropriate.
What is Counselling
Why Phone Counselling
- Provided immediately when needed.
- No need to make & wait for appointments.
- No lost time from work.
- No travelling costs.
- Available when it will be most beneficial.
- Employees prefer the anonimity of phone counselling.
- Phone counselling confidentiality reduces the stigma associated with seeking support.
- Therapy delivered by phone has been found to be as effective in reducing symptoms as face-to-face therapy.
- Research suggests that Phone Therapy results in employee satisfaction with both the therapy and the quality of their relationship that is similar to levels of satisfaction with face-to-face therapy.
- Research has shown that employees significantly prefer EAP phone counselling above video calls and face-to-face counselling.
Which Plan should an employer choose
Starter Plan: 25 counselling hours over 12 months at $60 p/h ($1,500 +GST)
Small Plan: 50 counselling hours over 12 months at $60 p/h ($3,000 +GST)
Medium Plan: 100 counselling hours over 12 months at $50 p/h ($5,000 +GST)
Large Plan: 250 counselling hours over 12 months at $40 p/h ($10,000 +GST)
All Plans are paid in advance.
All Plans incude as services.
Roll-over of any unused hours applies only to the Small, Medium & Large Plans.
If you have in excess of 500 staff please contact us to discuss a tailored solution.
Our Emergency Plan is designed for workplaces experiencing a critical incident requiring immediate short term advice & support & includes 10 hours of phone & online counselling at $100 p/h over a 60 day period. Should you wish to purchase this plan kindly contact us.
Who should use EAP Assist
EAP Assist services should be utilized by all employees, not just those struggling with mental health issues, to make a positive impact on their personal & professional lives. EAP Assist is a full well-being model focusing on helping all employees feel better, feel less stressed, be more resilient & more confident by providing a very broad range of professional wellness services.
Which Plan do I need
Whlie there are a number of variables which may influence usage, such as critical incidents & workplace culture, the industry standard is the 10-5 Rule: 10% of employees will use the service 5 times annually. For example, if you have 100 employees: 100 X 10% X 5 = 50 hours.
How quickly can it be set up
All EAP Assist Plans can be set up within 60 minutes. Simply chose your plan, make payment & we will then provide you with your dedicated Helpline Number which can then be accessed immediately.
What if I exceed my plan usage
We will advise you when your usage reaches 80% allowing you adequate time to top up hours at the same hourly rate or upgrade your plan should you wish to do so.
What if I don’t exceed my plan usage
Unused hours will carry forward if the employer chooses to purchase a plan of similar or higher value immediately following the expiration of their current plan. (Carry forward does not apply to Starter Plan).
Phone counselling is billed in 30 minute intervals and not in 60 minute intervals to ensure that the maximum number of counselling sessions are delivered to employees.
Are there sessional limits
The number of counselling sessions are limited to three hours per employee, unless otherwise advised by the employer. Where appropriate Digital Programs, Wellness Apps, Wellness Training & other Resources are used to maximize support given within this time frame. These online self-help resources do not contribute to hours purchased.
What about Confidentiality
No information regarding what is discussed within a counselling session is released to any third party or organisation without prior consent.
What about Quality Control
At the completion of a telephone consultation employees may randomly be sent a text or email asking them to rank their satisfaction with the support provided in order to ensure that valued services are being delivered.
When can I access counselling
Employees may book appointments from 9.00 am to 9.00 pm Monday to Friday AEST using the Booking Form. For counselling outside of these hours please request a suitable call-back time using your dedicated Helpline Number.
EAP Assist Counsellors
All EAP Assist counsellors have tertiary qualifications in either psychology, social work or counselling obtained from Australian Universities & all have extensive experience in the delivery of Employee Assistance Programs. All counsellors are employed on a full time basis & remunerated according to award conditions & are all located in our Head Office in Melbourne to ensure quality control. Each company is allocated a dedicated counsellor to ensure continuity of services & to minimizing the need for employees to repeat their story. Unlike other EAP providers, EAP Assist does not employee contract or casual counsellors to ensure quality & continuity of services.
What about response time
When an employee calls their Helpline during business hours it is answered by a counsellor, if available, alternatively a suitable call back time is arranged. All requests for call backs are guaranteed to occur within 24 hours or as requested by the caller.
Where is the Helpline Phone Number
Your dedicated company’s Helpline Number can only be obtained from your employer once financially registered with our services.
Does EAP Assist refer to other support services
If it is felt that an employee will benefit from other specialist services, such as Drug & Alcohol Rehabilitation, these recommendations will be made as promptly as possible. We will always endeavour to use community based services to ensure that the employee will not incur costs.
What about family members
Support is also provided to immediate family members, including spouse & children, unless otherwise specified by the employer.
What about ex-employees
Employees who have been terminated or who have resigned are able to access support for up to 30 days post termination/resignation, unless otherwise specified by the employer.
Face to Face Counselling
Face to face counselling may be arranged for those employees suffering from chronic mental health conditions, via a bulk billing psychologist or social worker where available. A GP referral will be required. These counselling hours do not contribute to the purchased Plan.
Employers are provided with a promotional Flyer containing their dedicated Helpline Number as well as details explaining our services. Individual business size Wellness Cards containing contact details are also provided for distribution to staff upon request. There is no charge for promotional material. (Starter Plan limited to 50 Wellness Cards).
How is EAP Assist Different
EAP Assist is the only Australian EAP Provider to employ full-time counsellors, with all other providers using casual contract counsellors through a brokerage model. What this means is that when you speak with an EAP Assist counsellor you can be assured that, not only will they have the appropriate qualifications, but also have a minimum of ten years experience in providing EAP services, as opposed to possibly speaking with a graduate with no or minimal EAP experience.
The EAP Assist Resilience Program has been designed for all employees to help develop coping skills they can use to endure the tough times & quickly bounce back, to face change head-on & come out in a better place. EAP Assist encourages all employees to participate in our Online Resilience Training Program. To login use your dedicated EAP Assist Helpline Number.
EAP Assist Wellness Check Up
To assist in the delivery of services employees may be requested to take a few minutes to complete our Wellness Check Up Assessment. Employees will then be contacted & provided with professional feedback, advice & support. It is recommended that all employees with any wellbeing concerns consider first completing our Wellness Check Up.
EAP Assist Psychotherapy & Counselling Workbook
The EAP Assist Psychotherapy & Counselling Workbook is generated after completing our comprehensive 220 item Problem Checklist. Once the checklist is completed our state-of-the-art software generates interactive worksheets to address identified needs. Worksheets are based on Cognitive Behaviour Therapy, considered to be the most effective form of therapy for many psychological conditions.
EAP Assist Wellness Quiz
The Wellness Quiz includes 5 questions the answers to which will help you build a practical plan you can use to maintain & improve your mental health & wellbeing. The quiz will reflect how you’ve been feeling over the past 2 weeks & issues that are affecting you & provide top tips for action. The actions have been rated by mental health experts for their effectiveness as self-help approaches to improve sleep, mood, anxiety & stress. Once you have completed the quiz remember to email the suggestions to yourself. Please consider completing the Wellness Quiz.
EAP Assist Counselling Online
EAP Assist text-based counselling is a private, confidential space for employees to discuss well-being issues & other concerns online. To use this service please complete Counselling Online.
On this page you can listen to a series of mental wellbeing audio guides to help you boost your mood. Go to Wellness Audio.
EAP ASSIST VITUAL CARE SOLUTIONS
Our Virtual Care Solution adopts a proactive approach for employee support & is composed of valid & reliable mental health screening tests followed by recommendations to evidence-based self-help resources as well as referral to your EAP Assist counsellor. Mental health concerns can creep up on you at any moment, so employees should have access to quick & easy screening tests. This solution allows employees to promptly assesses their needs & then refers them to appropriate treatment resources & counselling support. The solution focuses on providing every employee with a toolkit of proven skills for managing their wellbeing. To start your Virtual Care Solution go to: Screening Tools
EAP Assist Wellness Assessment
Valid & reliable assessment tools for specific conditions may be found at our Wellness Assessments page including:
Employers please go to our Employee Wellness Posters page & download wellness posters to display throughout your workplace.
Wellness & Treatment Videos
Please go to our Wellness Videos page to view high quality mental health information.
Please go to our Treatment Videos page to view an extensive range of videos designed to assist in mental health treatment process.
Wellness Fact Sheets
Please go to our Wellness Fact Sheets page to view high quality mental health information.
The Treatment Workbooks of therapeutic assignments are for our clients to use to help them address their mental health & well-being concerns.
Employers please go to our Employee Wellness Newsletter page & download wellness newsletters to distribute to your staff.
Workplace Wellness Training Programs
EAP Assist facilitates a range of free online evidence-based workplace mental health & wellbeing training programs to support employers & employees to understand mental health in the workplace & to build positive psychologically safe environments including:
If you are planning Workplace Wellbeing Training your EAP Assist counsellor is available to assist. Simply advise us of the wellbeing topic & objective of the session & up to an hour-long solution will be delivered by video call at your invitation quarterly per annum.
Employers & managers, like employees, are strongly encouraged to use our counselling services to obtain advice & support on both workplace & personal issues. To being learning more about protecting your well-being as well as that of your employees see: https://eapassist.com.au/wellness-resources-for-managers/
HR Assist provides support for human resource practitioners, people managers & small business owners, as well as employees, with questions relating to Human Resource matters. To ask HR related questions please use our Contact Form.
Ask Eaps will assess your mental helth concerns using valid screening tools, email you evidence based tools & resources to address these concerns as well as help you to make an appointment to speak with your EAP Assist counsellor.
EAP Assist Whistleblowing Service
EAP Assist provides an Australian Securities and Investments Commission (ASIC) compliant Whistleblower Service to help achieve resolutions & solutions for employees & organisations. This service is free to our registered members & is intended to send a clear message to all staff & other stakeholders that ethical behaviour is a fundamental value of your company. See: https://eapassist.com.au/whistleblower-program/
Workplace policy documents
Workplace policy documents are rules & principals that aim to giude managers & workers in how to behave in the workplace. They can be in place for numerous different issues such as bullying, harassment, internet use, health & safety, social media & whistleblowing to name a few. To access over 300 workplace policy documents go to: https://eapassist.com.au/workplace-documents/
Mediation Services/Dispute Resolution
EAP Assist offers a confidential telephone dispute resolution service to assist employees to identify & explore their issues, develop new options, consider alternatives, reconcile conflict, negotiate & reach agreement. Employees are required to initially document their grievance with dates, times & incidents, including any supporting documentation, as well as indicate their desired outcome & provide this by email. Your EAP Assist counsellor will consider the written communication & then liaise with each party in an attempt to resolve the dispute. When agreements are reached they are prepared & sent by email to each party to acknowledge. Workplace Mediation is a means of support offered by the employer, for the benefit of the employee’s emotional wellbeing, not only in the workplace, but generally. To discuss the process please contact your EAP Assist counsellor using your dedicated Helpline Number. To commence the process please go to: https://eapassist.com.au/workplace-mediation/
What about Critical Incidents
Counselling for critical incidents is provided via the Helpline Number & employees showing signs of distress following a critical incident should be encouraged to contact us as soon as possible after the event. Critical Incident Group Debriefing Sessions are also available via video conferencing upon request.
What about Redundancy & Restructure
EAP Assist can support staff & their families in dealing with redundancy & restructure by:
- Support employees in dealing with the loss
- Provide a safe space to listen & validate their experience
- Give constructive advice in dealing with their families
- Aid them move to a place where they find hope of future meaningful employment
- Develop strategies to help maintain & build confidence & resilience
- Provide practical tips, tools & strategies for job searches & interview skills
What about reporting
Usage reports indicating total hours used only are available on an as requested basis quarterly. (Other data, such as an overall view of presenting problems & recommendations may be included where appropriate).
In which countries are EAP services provided
EAP Assist currently provides services in Australia, New Zealand, USA, Canada & the UK. We also provide services in English in France, Greece, Cyprus, China, Hong Kong, Singapore, Malaysia, Taiwan, Thailand, South Korea, Vietnam, India & Bangladesh. All other countries throughout the world may also be able to be supported via Whatsapp provided that the user has an internet connection.
Languages other than English
For support in languages other than English please use the translator located on the bottom right corner of the EAP Assist website pages.
Employees often wish to report issues of concern, such as workplace bullying, harassment or discrimination, but are not always sure the best way of doing so due to various concerns, including retribution, resulting in 75% of such incidents being unreported. When employees are empowered to report freely organizations gain deeper insight into the health of their workplace. To report an issue of concern please complete our Workplace Feedback Form & we will anonymously forward it to your employer.
Workplace Wellness challenges
Workplace wellness challenges are a great way to encourage healthy living amongst employees. The idea is to gamify health challenges and incentivize team members to stick to their health and wellness goals. Challenges can take many forms depending on which area of health your team members are most committed to improving. See: https://eapassist.com.au/workplace-wellness-challenges/
Australian work, health and safety legislation requires employers to ensure workplaces are safe and healthy for all workers. Employers also have an ethical responsibility to protect and promote the health, safety and welfare of their employees. EAP Assist helps organisations & managers to meet their obligations under the Work Health & Safety Act 2011, particularly:
- Protecting workers against harm to health (including mental health), safety and welfare through the elimination or minimisation of risks arising from work
- Providing fair and effective workplace representation, consultation, cooperation and issue resolution in relation to work health and safety
- Taking a constructive role in promoting improvements in work health and safety practices and achieving a healthier and safer working environment
- Promoting the provision of advice, information, education and training in relation to work health and safety
Wearable Technology in the Workplace
As part of our ongoing commitment to the wellbeing of all employees EAP Assist is making Smart Bands (Fitbits) available & affordable. Smart Band health, fitness & wellbeing trackers in the workplace have been shown to effectively help prevent illness & encourage healthier lifestyles. Registered member employers will be provided with Smart Bands to lease at a one-off fee of $15.00 per unit, significantly reducing the normally prohibitive high up-front costs. Employers will be able to give their employees Smart Bands for this one-off lease fee while remaining financially registered with EAP Assist. To order Smart Bands please go to: Wearables Page.
The hearing health of employees is directly connected to their overall health & wellbeing. EAP Assist will provide our registered employers with Hearing Aids to lease at a one-off fee of $49.00 per unit, significantly reducing the normally prohibitive high up-front purchase costs. Employers will be able to keep the Hearing Aids for this one-off lease fee while remaining financially registered with EAP Assist. For further information & to order please go to: Hearing Page.
EAP Assist services also include:
Critical Incident Support, Domestic Violence Counselling, Bullying & Harassment Support, Anger Management Counselling, Drug & Alcohol Rehabilitation Counselling, Grief & Bereavement Counselling, Redundancy & Termination Counselling, Resume Writing Advice, Return to Work Support, Financial Counselling & Debt Management Advice, Manager Coaching, Support & Advice, Family & Parenting Counselling, Separation & Divorce Counselling, Physical Fitness Advice, Dietary & Nutritional Advice.
EAP Assist provides services the following industries
Aged care industry, Agricultural industry, Airline operations, Ambulance & patient transport, Amusement, events and recreation industry, Animal care & veterinary services, Asphalt industry, Banking, finance & insurance industry, Broadcasting & recorded entertainment industry, Building services, Building, metal & civil construction industries, Business equipment industry, Cement & concrete products, Children’s services, Cleaning services, Clerical industry, Clothing industry, Commonwealth employment, Contract call centre industry, Corrections and detentions, Dry cleaning & laundry services, Educational services, Electrical contracting industry, Fast food industry, Food, beverages & tobacco manufacturing industry, Funeral directing services, Grain handling industry, Graphic arts, Hair & beauty, Health & welfare services, Hospitality industry, Indigenous organisations & services, Journalism, Licensed & registered clubs, Live performance industry, Local government administration, Manufacturing & associated industries, Marine tourism & charter vessels, Meat industry, Mining industry, Nursery industry, Passenger vehicle transport industry, Pet food manufacturing, Pharmaceutical industry, Plumbing industry, Port authorities, Publishing industry, Quarrying industry, Racing industry, Real estate industry, Restaurants, Retail industry, Road transport industry, Scientific services, Seafood processing, Security services, Social, community, home care & disability services, Sporting organisations, Stevedoring industry, Storage services, Telecommunications services, Textile industry, Timber & paper products industry, Tourism industry, Vehicle industry. Waste management industry, Water, sewerage & drainage services, Wine industry & Wool industry.
Do we provide EAP services to all employers
EAP Assist reserves the right to refuse the provision of services to employers who have been deemed to have repeatedly breached workers’ Human Rights.
Cost Comparison: How much do other Employee Assistance Program Providers charge
In order to assist employers to make an informed choice below is a list of EAP Providers. (Costs may not be current so employers are advised to make their own enquirees). For further cost comparison data you may also wish to see: http://eap.org.au/eap-costs/
When comparing EAP Assist with other providers please note that we have no registration or management fees & counselling is capped between $40 – $60 p/h.
LifeWorks offer 3 Packages, Basic, Standard & Premium. Basic is an entry level package for small sized organisations and requires a $300 + GST set-up fee & then telephone or face-to-face counselling are charged between $180 to $220 per session. Standard & Premium Packages have higher costs & include a few more services.
AssureCare: A self-referral service which involves an annual retainer + sessional rates for services. The retainer is $10 per employee (minimum $1,000 + GST per annum). Sessional rates start at $190 + GST per session. AssureFirst: Ad-hoc support via a manager referral only, billed when the service is accessed. EAP & critical incident services billed at a rate of $300 + GST and $330 + GST per hour.
Retainer & fee for service model comprised of an annual administration fee, based on staff numbers, plus monthly invoicing for services. The fee paid in advance is $4574 (25 hours) plus a retainer & fee for service of $1525. Phone & face-to-face counselling are then billed from $185 to $260 per hour. Pricing options & services may differ depending on individual client needs.
Eudoxia provides phone counselling as well as face to face sessions. Annual registration fee based on total employee population plus counselling fees of $185 per hour.
Phone & face-to- face counselling with other services available at additional costs. Annual registration fee is $990 plus $155 per session.
Occupational Assistance Service (OAS)
Phone & face-to- face counselling with other services available at additional costs. Annual retainer fee required plus $165 to $231 per session.
Basic EAP Contract with counselling costs from $180 to $244 per hour plus two other contract options with higher cost & service structures.
An annual EAP Contract Management Fee with a minimal charge of $660 per annum, with costs increasing according to staff numbers, number of delivery sites, complexity of processing plus $165 per session for telephone or face-to-face counselling.
Phone or face-to-face counselling with costs ranging from $210 to $310 per session.
An average set up fee of around $4,000 plus counselling fees from $149 – $250 p/h.
- Eap Assist believes the above indicative information to be correct at the time of publication & employers are recommended to contact the individual EAP providers for their current costs & charges.
EAP Assist is a fully owned Australian company established in 2008 working in the best interest of employers & employees & retains its professional integrity & independence providing well marketed, high quality, effective & efficient low cost EAP services throughout Australia & worldwide. EAP Assist is a member of EAP.ORG.AU which is the peak body representing Australian employers, practitioners & providers that use and deliver Employee Assistance Programs.