The ‘Employee Experience’ has five major dimensions:

  1. Belonging – feeling part of a team, group, or organization
  2. Purpose – understanding why one’s work matters
  3. Achievement – a sense of accomplishment in the work that is done
  4. Happiness – the pleasant feeling arising in and around work
  5. Vigour – the presence of energy, enthusiasm, and excitement at work

Research indicates that those firms whose employees reported high on ‘positive experiences’ showed meaningful increases in return on assets (ROA) and return on sales (ROS).

Employee Experience flourish in ‘human workplaces’ characterized by opportunities for:

• Meaningful work
• Empowerment and voice
• Feedback, recognition, and growth
• Co-worker relationships
• Organizational trust
• Work-life balance

Senior leadership and managers play crucial roles in creating many of those opportunities and ultimately ensuring a positive and supportive work environment. It has been suggested that the areas which have most room for improvement may include:

  1. More opportunities for improved work-life balance
  2. Better recognition, feedback and growth