In a world where the news cycle never sleeps, the recent conflict between Israel and Hamas reminds everyone of the profound impact global events can have on daily lives. The continuous stream of headlines, updates and images can be distressing, seeping into conversations in the workplace and weighing heavily on the minds of employees.

In the context of global crises, how can employers ensure that their team is equipped to navigate the emotional and mental toll of such events? This article highlights the essential support systems employers can implement to foster a resilient and empathetic workplace during turbulent times.

Here’s a quick summary…
• Tailored support through understanding: Employers must first understand their employees’ unique situations to offer empathetic and effective support during times of distress.
• Supporting employee emotional and mental health during global crisis: The emotional toll of global events can be overwhelming. Effective support includes practicing active listening, providing tailored resources and training, and creating a culture of care.
• Balancing workloads with international turmoil: The challenges of global crises extend to everyday tasks. Employers can assist by offering flexibility, maintaining open communication, and celebrating small victories to boost morale.
• Financial aid during tough times: Global events can amplify financial worries. Providing financial support services can provide stability and demonstrate an employer’s commitment to collective well-being.
• Adaptive support dynamics: A commitment to ongoing feedback and policy evolution is essential for maintaining a resilient support system that meets employees’ evolving needs in a changing world.
Understanding Before Implementing
Before organizations can effectively support their employees during times of global upheaval, they must first seek to understand the unique perspectives and challenges that their workforce brings to the table. This understanding is the cornerstone of empathy and effective support.
• Research and Recognize: Take the time to learn about the regions and current events that may be impacting your employees. Recognizing the geopolitical landscape can offer insights into the personal challenges faced by your team.
Note: If there’s an ongoing conflict or natural disaster, understand the basic facts of the situation. Consider the potential impact on your employees, such as stress due to the safety of loved ones or the economic effects on their home regions.
• Diverse Backgrounds, Diverse Needs: Acknowledge that employees from different regions may be affected in various ways, and their needs will differ accordingly.
Note: Employees from the affected regions may require different kinds of support, such as flexible hours or mental health services. Cultural sensitivity training can help managers and coworkers provide support that is respectful and appropriate.
• By prioritizing understanding before implementation, employers can ensure that their support systems are as effective and compassionate as possible, fostering a workplace that not only survives but thrives, even during global crises.
Strategies For Comprehensive Employee Support
Organizations are tasked with the delicate balance of maintaining productivity while supporting their employees’ well-being during global upheavals. This necessitates a multifaceted approach to employee support, addressing emotional, mental, organizational, and financial needs.
1. Emotional & Mental Health Support
When a global crisis hits, it’s more than just headlines—it’s personal. Everyone’s trying to find their footing, and for many, the workplace becomes a touchstone. Offering emotional and mental health support isn’t just about policies or programs; it’s about understanding, listening and reminding each other that, in the midst of chaos, human connection can help navigate the toughest storms.
• Resources Beyond The Handbook: Offering counselling services, EAP Assist for community-specific support, and other resources ensures that employees don’t have to seek support—it’s already within their reach.
• Equipping The Frontline: Managers are pivotal in the employee support system. Invest in managerial training focused on emotional intelligence, psychological safety, and cultural competence, empowering leaders to recognize and appropriately respond to signs of distress.
• Empowering Through Active Listening: Equip managers and team leaders with communication prompts that honour employee boundaries and comfort levels. This toolkit of prompts can guide leaders during check-ins and support conversations, ensuring they respond with empathy and encourage employee agency.
Here are some prompts for empathetic engagement:

“In times like these, connection is key. Who do you feel you can reach out to within the team for support?”
“It’s understandable to feel overwhelmed. Can we explore what has helped you manage stress effectively before?”
“I hear your concerns, and they are valid. Would you be open to discussing this further with a professional who can provide more targeted support?”
“Focusing on what we can control can be empowering. What are some aspects of your work or routine that you feel you can manage right now?”

2. Workload Support
Amidst global crises, the balance between professional commitments and personal well-being becomes even more delicate. It goes beyond ticking off tasks, ensuring every team member feels valued and understood. Such understanding during challenging times can be the difference between burnout and resilience.
• Flexibility as a Standard: There will be times when employees need to adjust their schedules due to personal or global events. Flexibility is less about bending rules and more about accommodating the human side of work.
• The Power of Connection: Regular check-ins, team meetings, and open lines of communication act as a vital support system for employees. These connections are the threads that weave the social fabric of the workplace, ensuring that every individual feels part of the collective and their contributions are recognized.
• Celebrating Collective Strength: Highlighting and acknowledging small achievements can uplift team morale, providing a sense of accomplishment and shared purpose. These celebrations act as beacons of positivity, reinforcing the team’s resilience and collective ability to overcome.
3. Financial Support
Money worries can keep anyone up at night, especially when global events add to the uncertainty. By offering a financial helping hand, employers can provide a bit of stability in an otherwise unpredictable world.

4. Continuous Feedback & Adaptation: Keystone Of Sustainable Support
Given the ever-changing nature of global business and societal shifts, a static approach to employee support is insufficient. It is the process of continuous feedback and adaptation that truly fortifies an organization’s resilience and capacity to support its workforce effectively.
• Feedback as a Growth Instrument: Promote a culture of open communication, where employees feel comfortable sharing their thoughts and experiences about the support they get. This feedback is incredibly valuable, providing a live measure of how well current policies and support systems are working.
• Relevant & Responsive Policy Development: Use feedback to refine and enhance support strategies. This iterative process ensures that the measures in place are current and proactive in anticipating future needs.
Support Networks for Immediate Crisis Assistance
For those experiencing a crisis, immediate help is available through the following services:
• Suicide Awareness & Prevention Program A national 24/7 telehealth that offers professional phone & online counselling to assist with suicide-related issues. Phone & online counselling is seen by many to be a helpful alternative to traditional face-to-face counselling because of its less confronting approach. Professionally trained counsellors have specialist skills in working with suicide-related issues & they can help you to work through the pain & distress you may be feeling. The counsellor will help you with goal planning, ensuring your own safety & help to link you to other services in the community. All staff managing our telephone or online counselling services are qualified professional counsellors, social workers or psychologists. Help is provided to anyone who is feeling suicidal, caring for someone who is feeling suicidal or anyone who has lost someone to suicide.
• Grief & Bereavement Program Responsive, evidence-based & personalised telephone & online grief counselling for individuals & families confronted with loss to help them express their feelings & experiences. Many people often find the best way to deal with their emotions & feelings is to share them. Accepting the reality of the loss of someone or something we love & value can be challenging. Support may be provided for issues including death, suicide, terminal illness, natural disasters & pet loss. The aim being to listen, care & support those experiencing loss & grief at any stage in life and to strengthen people & communities through counselling support & confidence building.