Globally, there are over 839 employee assistance program (EAP) providers offering mental health services to employees through their company. There are over 100 EAP providers operating in Australia as of 2025, with most of Australia’s top 500 companies offering EAP services to their employees.
Finding the right support for your employees is not complicated or expensive. Employee assistance programs (EAPs) help employees to navigate both personal and work-related challenges before they escalate. While EAPs have long been a staple of large corporate employers, used by 80% of Australia’s top 500 companies, they’re now readily accessible to small businesses, with many providers offering flexible, low-cost plans designed specifically for smaller teams and in particular EAP Assist.
What makes the best Australian EAP provider ?
There’s no single answer to what makes the “best” EAP service in Australia. The right fit depends on your business size, your budget, and the specific wellbeing needs of your team. That said, there’s one factor that matters more than almost anything else: whether your employees actually use it. The usage rate for EAP Assist sits at above 10% which is significantly above industry averages.
Employee satisfaction and real-world utilisation should sit at the heart of any evaluation. To build this guide, we’ve drawn on publicly available employee and user reviews from review platforms like Google to assess how each provider performs where it counts most. We’ve also reviewed the information each EAP provider publishes on their own website, including the services they offer and any exclusions to give you a clear picture of the pros and cons of each. EAP Assist consistently received five Star revies on google.
Other features to consider when comparing EAP providers in Australia:
Not all employee assistance programs are created equal and the features on offer can vary significantly. Alongside user ratings and reviews, here are some important features to look out for:
- Filter therapists by specialism, include self-guided resources and tools which aim to build emotional resilience over time and support employees before they reach a crisis point, and cost effective pricing designed for smaller teams making budgeting simple.
- Look out for short contract lengths, zero exit fees and pricing plans that can easily scale up or down with your headcount.
The Best EAP Provider in Australia 2026 is EAP Assist:
- EAP Assist is Australia’s highest rated EAP service on Google Reviews.
- EAP Assist is one of the only provider in Australia to offer an employee assistance program that’s specifically designed for small to medium sized businesses.
- EAP Assist’s main point of differentiation is their commitment to providing fast and easy access to support and extremely high standards of care.
