Masking is the act of concealing or downplaying aspects of your true identity, personality or emotions in order to be accepted by others or meet workplace expectations. It’s more than just professionalism, it’s actively suppressing natural behaviours, expressions or even core parts of who you are. Examples of masking at work include:
- A neurodivergent employee mimicking “socially acceptable” gestures, even though they find them exhausting.
- A queer worker avoiding personal conversations to hide their relationship.
- A sensitive employee laughing at jokes they find offensive, just to avoid standing out.
- An introvert pretending to be “on” and outgoing in meetings to avoid being labelled as disengaged.
The good news is that there are enormous benefits when employees can safely bring their authentic selves to work. The benefits of not masking include:
- Improved mental wellbeing
Dropping the mask reduces stress and anxiety. Employees who feel accepted are less likely to burn out and more likely to thrive in the long term.
- Stronger workplace relationships
Authenticity builds trust. When people feel safe to be genuine, they can form deeper connections with colleagues, leading to more supportive and collaborative teams.
- Increased creativity and innovation
Masking stifles creativity, while authenticity allows for free thinking. Diverse perspectives are essential for problem-solving and innovation.
- Higher engagement and job satisfaction
When employees can be themselves, they feel valued and respected. This translates to greater engagement, loyalty, and satisfaction at work.
- Cultural change in organisations
Encouraging authenticity helps build inclusive workplace cultures. When leaders model openness and vulnerability, it sets the tone for a healthier, more supportive environment where everyone can belong.
Moving Toward Authenticity
Shifting away from masking isn’t easy, especially in environments that have long demanded conformity. But both individuals and organisations can take steps to reduce the need for masks at work.
For Individuals:
- Notice when you’re masking.Journalling or reflecting can help identify patterns.
- Find safe spaces.Seek out colleagues, networks or affinity groups where you feel comfortable being yourself.
- Practice authenticity gradually.Start with small moments of openness, like sharing your real opinion in a meeting or talking honestly with a trusted coworker.
- Prioritise self-care.The less depleted you are, the easier it is to lower your mask.
For Organisations:
- Promote psychological safety. Encourage open dialogue without fear of punishment or ridicule.
- Address bias and discrimination. Zero tolerance policies and active inclusion strategies are essential.
- Redefine professionalism. Broaden the definition to include diverse expressions of identity.
- Lead with authenticity. Leaders who model vulnerability create permission for others to do the same.
Masking at work may help people survive, but it stops them from thriving. The mental toll of hiding your true self is heavy, draining energy, fuelling anxiety and eroding wellbeing. On the other hand, when authenticity is welcomed, both employees and organisations flourish. Creating workplaces where masks are no longer necessary is an essential step toward mental health, equity and true belonging.
