- What exactly is an Employee Assistance Program (EAP)?
An EAP is a confidential service that helps employees deal with personal or work-related issues impacting their mental health, wellbeing, both at home and at work. EAP Assist provides counselling support to empower people to thrive both at work and at home.
- Is the EAP really confidential?
Yes. Confidentiality is at the heart of EAP Assist. Employers don’t know who uses the service or what is discussed. Only aggregated usage data is shared with workplaces to identify general wellbeing trends, never individual details.
- What kinds of issues can I use EAP for?
Employees can access EAP for a wide range of concerns, including stress, anxiety, relationship challenges, grief, workplace conflict, financial worries and more. It’s not just for big problems, everyday struggles can be explored with a professional to gain clarity and strategies.
- How does an EAP benefit employers?
An EAP supports employee wellbeing, which can improve morale, reduce absenteeism, enhance productivity and demonstrate genuine care for staff. For employers, it’s a proactive way to build a resilient and engaged workforce.
- How can an employer promote EAP effectively to staff?
To maximise utilisation, communicate regularly about EAP through multiple channels, including our daily newsletters, intranet banners, our App and leadership reminders. Normalise help-seeking by sharing examples of topics employees can discuss and reinforcing confidentiality.
- How do employees access EAP Assist services?
Access is simple and flexible. Employees can book online via the EAP Assist website or use the app to arrange counselling at times that suit them.
