Employee Assistance Program (EAP)
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400k+ Satisfied Customers
Affordable & Confidential Employee Support at Your Fingertips
Transparent Pricing
Our pricing starts as low as $40 per hour, significantly lower than traditional providers.
100% Australian Owned
Convenient and effective counselling available anytime, anywhere, via phone for privacy and ease of access.
Confidential and Professional
Our counsellors have 20 years of experience, offering support via phone, so you can feel safe and comfortable seeking help.
Multiple Year Purchase Savings
Save up to 20% when you purchase plans for 2 to 5 years, with discounts that reward your long-term commitment.
Our Plans & Pricing
EAP Assist offers Australia’s most affordable Employee Assistance Program, with rates starting as low as $40 per hour — a fraction of what other providers charge ($200–$300 per hour). We don’t have any registration, management, or hidden fees, making our services completely transparent.
Our plans are tailored to your employee numbers, and unused hours carry forward into the next year (excluding the Starter Plan). Plus, we offer discounts for multi-year purchases. Thanks to our efficient business model and ethical profit margins, we ensure that every employee has access to the support they need.
Looking for a Custom Plan for Over 1,000 Employees? Contact Us for a Tailored Solution.
Starter Plan
Up to 50 staff
$60p/h
- 25 counselling hours annually = $1500 +GST
Small Plan
Up to 100 staff
$60p/h
- 50 counselling hours annually = $3K +GST
Medium Plan
Up to 250 staff
$50p/h
- 100 counselling hours annually = $5K +GST
Large Plan
Up to 1000 staff
$40/p/h
- 250 counselling hours annually = $10K +GST
How EAP Assist Works
- Choose a Plan: Select the plan based on your workforce size and needs.
- Receive Access Code: We’ll provide your company with an Access Code for easy employee registration.
- Confidential Counselling: Employees book appointments with our experienced, qualified counsellors for support via phone.
- Ongoing Support: Counselling includes solution-focused models to resolve work and personal issues, ensuring employees remain focused and productive.
Save with Long-Term Plans:
- Two years: 5% discount
- Three years: 10% discount
- Five years: 20% discount (1 year free)
Faq
Which Plan do I need
While there are a number of variables which may influence usage, such as critical incidents & workplace culture, the industry standard is the 10-5 Rule: 10% of employees will use the service 5 times annually.
What if I exceed my plan usage
We will advise you when your usage reaches 80% allowing you adequate time to upgrade your plan.
What if I don’t exceed my plan usage
Unused hours will carry forward if the employer chooses to purchase a plan of similar or higher value immediately upon or prior to the expiration of their current plan. (Carry forward does not apply to Starter Plan). Carry forward is applied once annually only.
Billing Hours
Counselling is billed in 30 minute intervals, not 60 minute intervals, to ensure that the maximum number of counselling sessions are delivered to employees. Most consultations, though, generally run for 50 – 60 minutes.
What about Quality Control
At the completion of each consultation the employee is emailed a Sessional Feedback Form asking them to rank their satisfaction with the support provided in order to ensure that valued services are constantly being delivered.
When can I access counselling
Employees may book appointments from 9.00 am to 9.00 pm Monday to Saturday on the Booking Form using their Access Code and company name. Booking hours are reflective of when employees use EAP services so employers are not paying for unnecessary services.
If you would like to speak with a counsellor immediately 24/7 while waiting for your scheduled appointment with your EAP Assist counsellor call 1300224636. If you have an immediate concern about your safety or the safety of another you should contact a crisis line such as Lifeline on 131114 or the Suicide Call Back Service on 1300 659 467.
What about response time
All services are guaranteed to be delivered within 48 business hours or as requested by the client using the Booking Form. To speak with a counsellor immediately 24/7 while waiting for your scheduled appointment with your EAP Assist counsellor call 1300224636.
Where is the Access Code
Your company Access Code is not publicly displayed and can only be obtained from your employer once financially registered with our services.
Does EAP Assist refer to other support services
If it is felt that an employee will also benefit from other specialist services, such as Drug & Alcohol Rehabilitation, these recommendations will be made as promptly as possible. We always endeavour to use community-based services to ensure that the employee will receive a high level of support without costs.
What about family members
Support is also provided to immediate family members, including spouse/partner & teenage children, unless otherwise specified by the employer.
What about Not for Profit & Member Organizations
If you are a Not for Profit organization, or a sporting, recreational or other such organization and wish to support your volunteer’s or members’ mental health & well-being you may also choose to partner with EAP Assist. Members receive the exact same degree of high-quality support as do all employees.
What about reporting
Employers with Small, Medium & Large Plans may request usage reports quarterly, indicating total hours used, by forwarding an email with Usage Report in the subject line to: support@eapassist.com.au Starter Plan reporting is available annually. (Please note that as per the Privacy Act no information which may identify the user will be provided).
Cost Comparison: How much do other Employee Assistance Program Providers charge
In order to assist employers to make an informed choice below is a list of some other EAP Providers. (Costs may not be current so employers are advised to make their own enquiries).
When comparing EAP Assist with other providers please note that we have no registration or management fees & counselling is capped between $40 – $60 p/h.
