Here are some steps to help you approach this conversation with authenticity, empathy and sensitivity:
Choose the right time and place: Find a suitable setting that is natural for you to be in with the other person, so they feel relaxed and at ease to chat.
Express your concern: Start by expressing genuine concern for the person’s well-being. Be warm and empathetic in your approach, letting them know that you’re there to listen and support without judgment. Use natural language and be yourself, as authenticity is key.
Ask open-ended questions: Encourage the person to talk openly about how they’re feeling. Ask open-ended questions like, “How have you been doing lately?” or “Is there something on your mind that you’d like to talk about?”. Don’t be formal or ask questions in a way that would seem odd to the other person as this can be a barrier to them opening up.
Actively listen: Listening is key to a successful conversation. Give the person your full attention and validate their feelings. Avoid interrupting or rushing to provide solutions.
Validate their feelings: After they share their thoughts and emotions, reflect back on what they’ve said to show that you understand. Offer validation by acknowledging their feelings, such as saying, “It sounds like you’ve been feeling really overwhelmed lately” or “…Gosh, that’s really tough mate, I get it now” – remember, your usual language, not ‘counselling speak’.
Encourage them to seek support: Let the person know that it’s okay to ask for help and they don’t have to face their challenges alone. Suggest available resources, such as professional counselling with EAP Assist, or a mutually trusted friend or professional who is great in times of need.
Check-in and follow up: Demonstrate ongoing support by checking in with the person regularly. Let them know, through your actions, that you care about their well-being and that you’re there to lend a listening ear whenever they need it.
Tips for organisations
In the workplace, fostering a mentally healthy environment contributes to improved productivity, job satisfaction and overall wellbeing. Here are some practical steps for managers and organisations to check up on people’s mental health at work:
Talk about it: Organise mental health workshops, seminars and training sessions to raise awareness and reduce the stigma surrounding mental health issues. Encourage employees to participate and be open to discussing their experiences.
Create safe spaces: Establish safe spaces where employees can talk about their challenges without fear of judgment. Appoint mental health ambassadors, peer supporters, or establish a support network to help individuals in need.
Make regular check-ins the norm: Encourage managers and colleagues to conduct regular check-ins with their team members. A simple, sincere question like “How are you going?” or “How are things?” can open doors to meaningful conversations.