Eap Assist | About me
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Hi, I’m Casey an EAP Counsellor

What we do at EapAssist

EapAssist provides employees with confidential phone counselling support 24/7 in Australia & Overseas. Research indicates that the most crucial aspect of effective assistance is for it to be provided as quickly as possible with employees prefer telephone counselling above all other mediums.


The aim of our counselling is to resolve both work and personal problems before they impact adversely on work performance and general well-being.


Common issues include workplace conflict, difficult working relationships, stress, workplace change and workplace trauma as well as personal issues such as depression, grief, anxiety, alcohol and substance abuse, gambling and other addictions, communication problems and self-esteem.


These issues can cause work problems such as absenteeism, friction, poor productivity, high staff turnover, reduced performance and low job satisfaction. These problems may also affect health and well-being as well as the ability to cope with the demands of everyday life.


Our clients include small local employers with several employees right through to multinational employers with hundreds of employees in Australia, NZ, USA, Canada & UK with different Plans to suit each employer. For more information please see our FAQs page.






An employee assistance program (EAP) supports employees with work-related problems as well as personal problems that may impact on their job performance, health & mental well-being. An EAP generally offers employer funded confidential counselling for employees and their family members as well as consultative support for managers and supervisors to address employee and organizational challenges and needs.


Employee assistance program were first formed in the late 1930s to dealt with occupational alcoholism. Businesses quickly started to see the effectiveness of an EAP through the rehabilitation of their workers and the rise of productivity. Soon employee assistance programs expanded to include services to deal with marital, emotional, financial, legal, and drug abuse problems. In more recent years services provided by EAPs have moved to include trauma, stress and depression.


Studies indicate that offering employee assistance programs may result in various benefits for employers, including lower medical costs, reduced turnover and absenteeism, and higher employee productivity.


The provision of a good EAP involves the employee have access to an EAP helpline so there is no need to wait to seek assistance.


An employer that provides an effective EAP can help both themselves and their employees by lowering risk and liability, improving employee satisfaction and especially decreasing the stress small business owners experience when managing numerous responsibilities with little support.


Benefits of our Employee Assistance Program include:


  • Direct Access via a dedicated Helpline.
  • Quick Response so the issue is dealt with immediately.
  • Counsellors are highly qualified and experienced.
  • Confidentiality.


Support provided by our Employee Assistance Program include:


  • Occupational stress
  • Anxiety
  • Depression
  • Substance abuse
  • Relationship issues
  • Traumatic events
  • Financial concerns
  • See Services Page for other assistance available
  • Also see Support Page for some practical advice